See how companies like yours have improved by working with us.

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How we get results?

Define what success looks like at all levels

Integrate reinforcement tools to support lasting change & sustainment

Identify roadblocks & inhibitors to success and develop plan to mitigate & solve

 

National Telecommunication’s Firm

Implemented Net Promoter Score NPS as a “system” in a year-long engagement for national telecommunication firm. Partnered with management strategy firm to design operating structure, overall approach and developed all-employee training materials including executive development session for top 250 leaders. Developed tailored sustainment plan across four disciplines: strategy and governance, operations/process, communication, human resources and learning. Earned widespread adoption across all employees for customer experience strategy and measurement. Saw positive movement in customer experience rankings.

 

Global Telecommunication Operational Transformation

Developed comprehensive management performance model for global call centers. Built entire learning solution including reinforcement and sustainment approach. Supported three-week implementation and track success. Witnessed double-digit improvement in five key call center performance metrics at 120 days post implementation.

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